Providing exceptional customer service and support since 1998. We offer a full suite of management services for all our hosted services.
Our Managed Plus package is for those who require their systems to be available no matter what or for those who want to set it and forget it. With Managed Plus we take over all aspects of your server management and you sit back and relax.
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With Managed Services we provide additional support to help keep your system up and running at top performance. If you ever have a question or need help, we are here to help you. |
Managed Services
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Managed Plus
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| Free Initial Migration (Same Control Panel) |  |
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| 24/7 Network Management, Monitoring & Availability | |
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| 24/7 Hardware Management, Monitoring & Replacement* | |
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| 24/7 Professional & Knowledgeable Technical Support | |
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| Free Control Panel Install & Optimization | |
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| Free Initial Security Hardening | |
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| Free Anytime Reboot Request | |
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| Free Access to E911 Emergency Queue | |
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| Free OS Reloads | |
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| Free Restores from Nightly Backups | |
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| Free SSL Installations | |
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| Best-Effort Support for 3rd Party Applications | |
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| Idera R1Soft Backup Configuration & Monitoring* | |
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| Operating System Updates | On Request | Pro-Actively |
| Kernel Updates On Request | On Request | Pro-Actively |
| 24/7 Monitoring & Response (15 Minute Intervals) |  |
Pro-Actively |
| All Server Generated Emails Forward to Support | |
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| Malware Scanning | |
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| PCI Compliance (VPS & Dedicated Server) | |
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| 50% off Additional Administrative Work | |
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Our talented team of professional staff our help desk 24 hours a day, 7 days per week and 365 days per year. Handling issues from basic password resets to compromised systems. Our team is excited and ready to provide an exceptional experience for you.
Our L1 technicians are available 24 hours a day and 7 days a week to assist you with a wide range of items including sales, billing and basic technical support questions. In addition, our technicians are able to handle emergency reboots.
We are excited to be able to offer each customer a range of ways to contact us. Live chat is another great method to handle basic L1 issues such as sales, billing and basic technical support including emergency reboots.
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